Return & Exchange Policy
At MODENZA, we value your satisfaction and take pride in delivering high-quality products. Please read our return policy carefully before making a purchase.
Eligibility for Returns
We only accept returns or exchanges under the following conditions:
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Print/Design Defect – If the design or print on the product is faulty, misaligned, faded, or incorrect compared to the order placed.
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Material Damage – If the product arrives with a tear, hole, or major defect in the fabric that affects its usability.
⚠️ Returns will NOT be accepted for:
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Wrong size ordered by the customer.
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Change of mind or preference after purchase.
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Slight variations in color or print due to digital display differences.
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Normal wear and tear after usage.
Return Process
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Timeframe – You must request a return within 7 days of receiving your order.
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Proof of Defect – Please provide clear photos or videos of the defect (print issue or material tear) and email them to MODENZACLOTHES@GMAIL.COM along with your order number.
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Approval – Once verified, we will notify you with approval and instructions for returning the product.
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Condition – The item must be unused, unwashed, and returned with original tags/packaging.
Refunds & Replacements
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Replacement: We will send you a new product of the same design once the defective item is returned and inspected.
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Refund: If replacement is not possible (e.g., product is out of stock), a full refund will be issued to your original payment method within 7–10 business days.
Shipping Costs
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If the return is approved (due to a verified defect), return shipping costs will be covered by us.
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If the return does not meet our defect criteria, the product will be shipped back to the customer at their expense.
Contact Us
For any return-related queries, please reach out to our support team at:
📧 MODENZACLOTHES@GMAIL.COM
📞 9152674624